Listed below are some frequently asked questions regarding Archgard Gas Fireplaces and Gas Inserts. If you have questions that are not listed below, or are not answered in this manual, please contact your Authorized Archgard Dealer. See our Partners Page to see a dealer near you that is recommended by Midtown Chimney Sweeps!
Q. My glass has a condensation “fog” when the appliance is first lit.
A. Condensation is normal and will disappear in a few minutes after the glass is heated.
Q. I have a white “film” on my glass. What is the best way to clean the inside of the glass.
A. Frequent cleaning of your glass is recommended. Archgard recommends using a good quality “gas fireplace” glass cleaner that is available at all authorized dealers. Do not use abrasive materials, and do not clean the glass or the appliance when the unit is hot.
Q. How do I care for my gold plated trims.
A. Archgard recommends a cleaning with a damp cloth. DO NOT use chemical cleaners as they may harm the finish, and void your warranty. NOTE: If the top louvers, or top overlay starts to discolor, check the door gasket seal and replace if necessary.
Q. My fan/blower makes a “whirring” or “humming” noise.
A. Your Archgard gas appliance uses a powerful fan to push heated air into your room. It is not unusual to hear a “humming” noise when your fan is running. Note: the sound will change depending on the setting that your fan speed control is set at.
Q. I hear a “click” when my fan system activates.
Q. I hear a “ticking”, “cracking” or “pinging” sound when my fireplace is running, and after it is turned off.
A. The different gauges of steel used to manufacture your fireplace will expand and contract at different rates when your fireplace is on, and will continued as your fireplace completes its heating function. You will likely hear these same sounds more on start up and shut down. This is normal for steel fireplaces.
Q. When my appliance is OFF and my pilot light is lit, I hear a “whisper” sound.
A. The lit pilot can make a small noise. Sometimes in extreme wind conditions you may be able to hear air entering into the firebox chamber.
Q. I hear a “click” when my main burner turns ON or OFF.
A. Your Gas Control Valve will make a clicking sound when it opens to allow gas to flow to the main burner. This is a normal part of the operating system.
Q. Can I burn wood and other materials in my gas fireplace.
A. No! Burning anything other than natural or LP gas in a gas fireplace or stove will create a potential fire hazard and present a danger to your home and its occupants. Only burn the gas fuel for which the unit was originally designed.
Q. Can I shut my pilot off in the summer?
A. You will save energy by turning off the pilot light if you are not using your appliance for the hot summer months. Remember to relight it before you want to use the appliance for the first time in the fall. Refer to your owners manual for lighting instructions.
Q. Can I position my gas logs in a different fashion or use a different log set?
A. No. Your gas fireplace is an engineered system that includes the firebox, burner, logs, venting and options which are tested and listed by CSA. Changing any specifications or placement of of the logs could void your manufacturer’s warranty, and possible even your homeowner’s warranty.
We hope this was helpful to Archgard Gas Fireplace owners wherever you are!
If you have more questions than this gas fireplace FAQ blog post has addressed, please fill out the form below and we will be happy to service your fireplace for you!