Clear, consistent communications, friendly professionals, and outstanding service. An excellent experience and I will be a long term customer.
Great experience today with Quinton. Checked out and cleaned up both my fireplace and wood burning stove. Very knowledgeable and helpful, definitely recommend him for those in the Cedar Rapids/Cedar Falls area!
Very customer oriented. Kind, efficient, and clean. I would highly recommend again.
5 stars for Midtown Chimney! Jake did a fantastic job, was very personable and called to let me know he was coming at the scheduled time. He knows his stuff, gave me heads up on needing to replace the back wall of the insert due to cracking, checked and cleaned everything thoroughly and after 19 yrs of heavy use, man was it dirty! I will totally go with Midtown Chimney again when it time for a cleaning, super job Jake!
Jake was able to come early to clean our wood burning fireplace. Explained his work and kept the area clean and tidy during the process. Got a reminder text and an email report. Great service!
Showed up on time to get chimney cleaned and inspected. Was courteous, competent, thorough, and clean. Not sure how the price compares to others, but I felt like what we paid was well worth it and will be using them again next time. Can't ask for more.
Jake did a great job. He cleaned and inspected the fireplace and chimney quickly and efficiently. He checked everything on the roof, and even pointed out a problem with some shingles from the derecho. He explained the things he saw and said they were nothing to be concerned about.
Jake did a wonderful job, answered all of my questions, put up with my very full house of children, and certified that my potbellied stove is good for Santa!!! 😉 I highly recommend midtown chimney sweeps!
Jake was very professional, knowledgeable and kept things clean! All around good guy! Highly recommend!
Great service by Jake - prompt, courteous and professional top to bottom of the stack.
We’ve had a variety of contractors work on our home since the Derecho last August, and we can say without a doubt that Jake and Brian from Midtown Chimney Sweep have been the most professional, knowledgable, efficient, courteous, clean and tidy people that have worked on our home. Thank you both so much, and we will definitely refer you to others and call you next time we need your services.
I will only go to this company for service. They are dedicated to ther customers and will stand behind you with situations that arise!!! Jake is the man!! I recommend him highly!!!!!
Quick and efficient service provided by Jake. Personable, friendly, and professional. Highly recommend.
Jake was polite, knowledgeable, and helpful. Thank you!
Jake was friendly and knowledgeable.
Jake was very nice and helpful, I learned a lot about our fireplace!
The ChimneySweep was very nice and informative. He gave me tips on what to do with the fireplace that is no longer functional along with telling me how to vent a new water heater. I would use this business for all my chimney needs. Thank you!
Jake was excellent and provided a really good honest assessment of our fireplace. He was very courteous and professional!
I will definitely call them again next year for my chimney service. Great job
Great service!! Very thorough job and was able to take pictures and explain things to me about my fireplace that I didn’t know! I will be sure to call again when it’s time to fix what the birds have done and for routine cleanings!!! Thank you so much!!
Was here on time and did a great job explaining the process and what his findings were after the inspection.
Great communication leading up to the appointment. Professional, clean process. Made recommendations for repair when damage was found.
Great company! Have used several times and will continue to use for chimney inspections and repairs.
Very personable. I appreciated they followed COVID protocol! Would highly recommend Jake
The technician called to let me know he might be late and then texted to let me know when he was on the way. I appreciate the communication. Thorough job, looked great when he was finished.
Tech was very courteous, thorough, and kept us in the loop through the whole process
Tech (Jake D) was friendly, fast, courteous, answered all my questions, and overall did a great job. I especially like that the invoice included before and after pictures of the services. Will definitely use this company again. A+
The experience was great. Very responsible on ensuring no mess. Offered helpful tips.
The technician called to let me know he when he would be arriving and arrived on time. He was courteous and asked questions about my concerns before he started working. Once he finished he explained what he had done and the entire process was quick, clean and went very smooth!
Jake was prompt, thorough, and informative. He solved our issue and left our fireplace cleaner than when he arrived.
Jake was very professional, explained everything about my chimney in a way I could understand, and got the job done quickly! Definitely recommend!
Jake was very professional. Everything was top notch.
Great service, very careful to follow Covid safety measures when in the house.
Jake was great. He was actually able to come out the day before Née Years Day to clean the chimney and now I’m super duper ready to ring in the new year properly. And the clean process was fast and effective with before and after pictures
They were very professional and kept our house clean while cleaning out or chimney. They arrived early. They reviewed the work with me and safety precautions. It was a bit more expensive than I felt it should be for roughly an hour of work or I would have given a five star review.
Jake was great, did an awesome job cleaning our fireplace and educating us on how to better take care of it in the future!
He was nice!! He answered all of my question! Very informative since I am a first time home buyer.
Jake was on-time, courteous and very knowledgeable. He didn't do or charge for services I thought we needed, I appreciate that honesty. 100% professional, 100% use Midtown Chimney Sweeps again!
Professional and courteous. Recommend
Great service. Very fast.
Very professional and knowledgeable.
Professional and friendly service. We were pleased with the communication that Jake made concerning our appointment to inspect and clean out our fireplace chimney.
Service provider was on time, called to confirm, several reminder notices were provided prior to the day of service. Job completed in a timely manner and the serviceman was very courteous. Will not be able to commit for next year due to the doubling of the charge over a one year time period. In 2019, for the same service of dryer vent cleaning, the cost went from $70 to $139 in 2020. Will find another contractor to do this service next year.
This is the third time we’ve used Midtown Chimney Sweeps and we’ve never been disappointed! They are fast, friendly, and include pictures while thoroughly explaining what they found (or didn’t find) when inspecting our chimney. Additionally, I appreciated Joe wearing a mask into my home, considering our current environment. Thank you!!
I honestly did not know what to expect with a Chimney service, as I had never used one. I called them up and scheduled an appointment, they called before they arrived and let me know ahead of time what to expect. They arrived, did the work, showed me all the things I can think about and consider in the future, gave my chimney a stamp of approval for usage and did everything quickly and with a smile. I will use them for years to come to do my annual service.
Jake is always very professional and respectful. Will continue to use him for my chimney and dryer vent service regularly.
Great service from start to finish. He called before he arrived, cleaned up after the job, and even came back out to put up a new dryer vent for us. Great service!
Jake was prompt, honest, and professional. He answered our questions thoroughly, was easy to talk with, and provided additional information about options for repairing our chimney. We really respected his commitment to finding the best options for our needs and budget.
on time, left zero mess and sent pictures which was great
Had our chimney cleaned, fireplace inspected and a new damper installed. Midtown Chimney did an excellent job, and provided a great service. Very happy with them, will hire them again if I ever need any fireplace/chimney service.
Joe was kind, professional and made our fireplaces sparkling clean! 100% recommend!!
Professional, friendly, answered all of my questions, will recommend to others! Thank you!
The gentleman was early to the appointment, which i interpret as good customer service. He explained every step he would perform on our chimney. He was efficient, he left no mess, went on top of the chimney, removed the cap, cleaned the flue from the top down after doing the bottom part from the fire box and he cleaned the glass door of our fireplace insert. He was respectful of my time, showed me before and after photos and he did what he promised and that was to fix our chimney so it would draw air up the flue correctly so we didn't get smoke in the house. And they were able to get us in before Christmas - what a bonus - and their rates are very reasonable. Highly professional in all manners dealing with me and I would recommend Midtown Chimney Sweeps to take care of your chimney, should it need it, as our did. I couldn't be happier !
Very professional! Great service. My chimney and fireplace were cleaned and look amazing. I was very impressed, he even cleaned the glass door and it looks like brand new. Ready for winter. Will use them again in the future.
Did a good job and left the place clean afterward.
I would HIGHLY recommend Midtown Chimney Sweeps! Joe was actually early for my appointment time, he showed me pictures of the inside of the chimney before and after, was very courteous and professional. I will definitely be using them again!
Quick and efficient. Joe was the guy who came out, and he did a great job.
Jake is professional and has very developed customer service skills. I would not consider using anyone else for chimney and fireplace services. I had brand new light-colored carpet, and he did a thorough job and kept my carpet perfect.
The company sent out reminders of scheduled visit. Called before coming and arrived on time.Very skilled and experienced on working on fireplaces. Professional, friendly . Would recommend to friends and family!
Highly recommend Jake & his team. A breeze to schedule & Jake was prompt, professional, knowledgeable, friendly, et al.
Professional, thorough and friendly.
Midtown Chimney Sweeps have provided me with excellent service, both in scheduling an appointment and providing the technician I requested. Jake, the technician, is very knowledgeable and thorough; he answered all questions I asked in a friendly manner. Definitely will schedule Midtown for my next cleaning and maintenance.
We were very happy with the experience we had. We had not used our fireplace since we moved in because we weren’t sure if it had been properly maintained. The technician, Jake, was great and answered all of our questions. Thank you!
Jake was very professional, didn't try to oversell me on things that I didn't need, but gave me a very objective, no-pressure, perspective on his professional observations. He kept things clean, communicated well, and I would highly recommend Midtown Chimney Sweeps!!
Jake did a great job cleaning out our chimney! He was very thorough and kept everything very clean!
They were early (called before hand to make sure it was ok). They did a wonderful job making sure everything was in working order. Let us know a little history behind the fireplace and explained that it was a wood burning at one time, but was converted to a gas at some point. I couldn't be happier with the work that was done and I will most definitely be using Midtown Chimney Sweeps again.
Having recently returned to Iowa from an extended adventure in a tropical paradise; I found myself with a hankering for a cracklin' blaze in the fireplace. The home I've been living in had an insert that appeared to be usable; but, needed an examination and a cleaning. MCS had some decent reviews so I thought to give them a try. Jake showed up as scheduled; but, on a VERY wet and rainy day. After a little friendly small talk and preliminary Q&A he went to work covering every inch of flooring where he thought he might have to tread with clean dry tarps. He brought his equipment in and thoroughly cleaned and inspected the insert and chimney system. What we discovered wasn't what I wanted to hear. A considerable amount of work and expense would be needed to bring the system up to code. Although all appeared to be safe to the untrained eye; clearly Jake's recommendation meant NO fire would be absolutely free from catastrophic failure. I, in my disappointment, could give MCS an unfavorable review and word it is such a way as to spin it my way - but I won't. Jake told me the truth and gave me a document that proclaimed the unsafe condition of my fireplace/chimney AND a reasonable estimate of what it would take to fix it. Don't kid yourself as a potential client. You owe it to yourself, your family, and any future buyer of your dwelling to contact Jake and Midtown Chimney Sweeps. It's a stand up company with an honest representative that will not tickle your ears. The truth will set you free.
Very professional, bought house last year and they gave us a clean report to use thefireplace . . . Will have them back each year!!
Jake from Midtown Chimney Sweeps was professional, courteous, and took the time to explain what he did and what he found during the cleaning. I could not even tell that he had been in the house as there was no mess left in the living room. I highly recommend Jake and Midtown Chimney Sweeps!
Very good communication and the worker was on time. Highly professional service was exactly as described.
Not only was he early but he was informative and super clean with the whole process. He took his shoes off before entering and with each trip to his truck for equipment. He did a great job and I'll be recommending him to others and booking yearly chimney cleanings.
Easy to schedule. Jake was helpful, informative, and polite. Answered all my questions honestly, and explained everything fully.
I would definitely recommend Midwest Chimney Sweeps. They did a fantastic job.
The owner personally came in, clean and inspected my chimney. He cleaned up after himself, went thru the video inspection with me to make sure the chimney was in good working order. He was friendly and efficient. I highly recommend his service.
Excellent service! Showed up exactly when they said they were. Very clean and efficient and professional. Communicated what they had done and what I need to consider for the near future. Price was as quoted. Would recommend to anybody with a fireplace/chimney.
Jake came on time ( really a little early). Did the job we asked for and a little more. Was knowledgeable, proficient and clean. Very pleasant gentleman. Would be glad to have him back. So if we have any more problems we will call him first.
Midtown Chimney Sweep's staff was knowledgeable, courteous and prompt. We believe that they did an outstanding job cleaning both our chimney and ductwork.
Technician arrived on time. Chatted with husband about the process and commented positively that we DO NOT allow vegetation to grow up chimney. Did a thorough job with chimney and showed us pictures of before and after. A small glitch in clean up of space was addressed by the owner and taken care of immediately. Technician friendly, efficient. Overall his statement, "I like to make people happy," proved accurate. We have used Midtown Chimney Sweeps before and will again.
Very professional very clean!! Would hire again in a heartbeat!!
Jake Doeden provided excellent service! He called ahead, explained what he would do, then promptly did it, and finally cleaned up so nicely that my house was spotless. He was also very friendly and courteous at all times! Well done!
Had my dryer vent cleaned today. Midtown was here on time, got the job done, and cleaned up afterwards. Great service! Will definitely use them again next year.
He was here on time, did a fantastic job and quickly. They also came out very quickly after we called them. I would highly suggest them. Will use them every time.
The tech was able to troubleshoot the chimney of the house we recently bought that has not been working for the last 10 years. We are super excited to have a functioning fireplace, something I have not had since I was in grade school.
The gentleman who came to clean my chimney was very friendly and professional. He did a thorough job and didn't take long. I would definitely recommend this company and use them again.
MCS was great. Danny was on time, made sure everything stayed clean while he worked, and made some great recommendations about things I hadn't thought of. Plus their prices were very reasonable. I would definitely recommend them to anyone and will be using their services in the future.
Our service technicians (Danny) was very professional and courteous. He did an excellent job with our chimney.
The technician was friendly and professional. We appreciated that he laid down drop cloths and wore shoe covers. Now our chimney is clean and ready to use!
The gentleman that cleaned and inspected our chimney was very professional and explained everything well when he was finished. He left the surroundings clean as if he had never been there. I feel much more confident about the safety of using our fireplace after having him here.
I highly recommended Midtown Chimney Sweeps of Wateloo. Tim was very professional and did the cleaning without any mess. He even helped with trimming a few branches that had grown too close to our chimney top. Tim recommended that we install a chimney cap which he even had with and installed for us. Great company and will be using them for our next cleaning.
Tim was professional and honest. I called for an inspection and cleaning and he told me it was nearly clean already and wasn't in need of that service. I expressed my concern for safety and he offered a camera guided inspection of the joints. He inspected the roof site also. His honesty saved me money and gave me piece of mind. He was also careful to wear booties over his shoes in the house- without being asked. And he cleaned the glass to the fireplace. Tim even took the time to educate me on how to work the damper and warn me of how easily the chain can be broken if misused. Very satisfied with Midtown and we will use them again!
Great experience. Honest guys who explain what is needed and why without adding unnecessary fixes. Highly recommended!I was referred to them through a friend who is a home inspector Jon Broneman. Pretty sure his recommendations are spot on and trustworthy too.
Tim and Jake did an awesome job! They were prompt, polite and detailed. They gave us complete and honest feedback and explained everything throughout the process. We will absolutely work with them in the future!
Technician (Tim C) was professional, courteous, knowledgeable, and on-time. Inspection was thorough, clean, and fast. Definitely will use Midtown again.
Midtown Sweeps was great! Tim called & confirmed our appointment time. He was courteous & efficient. No mess, & the vacuum was surprisingly quiet. The price was right as well! I will definitely call them next time!Thanks for your service.
We have used this company for 2 years in a row. The 2 techs we have had, have both been very customer oriented. Totally Satisfied!!
The gentleman was professional and knowledgeable. He provided much-needed information on how we should care for both our gas and wood-burning fireplaces.
It was a very good experience and the technician did a good job but I worked hard all the time he was here and I would call you again sometime
Tim from Midtown Chimney Sweeps arrived on time and completed the work exactly as I expected. Our dryer vent was heavily clogged and Tim had to take the line completely apart to clean it out. He then retaped all the seams with high-quality aluminum tape. He was very professional and courteous during the service call. I would recommend them to anyone needing help.
Great job! They arrived when they said they would and we're very professional.
Tim and Justin did a fantastic job for me. They showed up right at scheduled time and the prices were very reasonable. I never realized how often I should be having this done but now I know with as bad as my vent was clogged that I need to have them over once a year. They cleaned up everything and now my dryer dries so much better! Thank you guys!
Bryon and Justin were great. Very thorough and neat and tidy!
Riverview Conference Center is a high traffic facility. OxiClean came into our facility facing some pretty harsh stains and soiled carpet from some extensive use for the past few months involving food, coffee and mud. It looked like there would need to be replacement of carpet. The OxiClean staff knew exactly what needed to be done to restore the carpet to the new look. Staff is so accommodating and easy to work with. We are happy we found them and certainly appreciate their work ethic and integrity. We intend to make this an ongoing relationship..
Very prompt and courteous service. Answered all my questions- thanks
They came out did a great job and were professional. Will definitely be using them next time.
All the personnel are very accommodating and try their best to get the work scheduled as soon as possible. Tim and John are both good guys and trustworthy.
I was very pleased with Tim and Midtown Chimney Sweeps. I feel confident in the work done and inspection of my fireplace. Tim was organized and took the time to care for my carpet and around the fireplace before and while cleaning. He worked efficiently and quietly. And he was knowledgeable and personable. The level of work that was done was very fairly priced. I will definitely call Midtown Sweeps again and recommend them to my neighbors.
Got a call from Tim around 4 asking if he could move or chimney service up! It was scheduled for next Monday and was hoping he could get it done sooner. I told him I was home now, he said he had time, was over in about an hour! He did a great job, very clean, very efficient, polite and friendly! Thank you Tim & Midtown Chimney Sweeps!
Tim came when he said he was going to come the project was done for the bid they work hard and courteous you can't ask for more than that
Tim is professional, diligent, and courteous, and does a great job servicing fireplaces and chimneys.
Alex is a great owner.Knows how to take care of his customers!! Very professional and knowledgeable. Highly recommend Midtown!!
Midtown Chimney Sweeps sent Tim to be our chimney sweeper! He came early but offered to wait till scheduled time if that did not work for us! Hey came in introduced himself and described what he would he doing today! We were scheduled for a tier 2 package but he said we did not need it so we saved about $60. He went on the room did a thorough inspection up there and took photos. Then Tim came inside and super cleaned everything. After all was said and done he went through his recommendations, things to fix or keep an eye on, gave us a copy cleaned up!Overall a very informative experience. Midtown chimney sweeps performed all tasks as stated and their sweeper Tim took extra time after to explain as answer questions. I felt very comfortable with him working on my fireplace and would recommend midtown chimney sweeps to any looking to make sure their fireplace is in working condition. Hey explained everything in a manner which was well understood and gave realistic solutions. Thanks Midtown
These guys are true professionals.I was extremely happy with the way I was treated as a client. My contact was very polite, and never tried to push unessassary products or services upon me. He was very helpful and straight forward, which is how I like to do business.Midtown Chimney Sweeps is certified, which gave me piece-of-mind in the purchasing process.Highly recommended!
Midtown not only does a great job but they are competitively priced, offer multiple services, and are certified in what they do. It's very easy to call and schedule an appointment as well. I highly recommend.
John was wonderful! Our fire looks great!
Excellent company, would recommend. I called in and spoke with Angelica about setting up an appointment for a Level 2 inspection for a home we recently purchases, I was able to get next day service and got pricing over the phone. Jon gave me a courtesy call before arriving and was very polite, professional, took his shoes off upon entering and was very clean and organized with his work. He then instructed me on how to start the fireplace, what maintenance to pay attention to and offered recommendations on what services to request after the winter, no pressure to buy. This has been a positive experience, I'll see them for next year's sweeping and inspection.
Excellent customer service. I highly recommend this company.
Thorough, polite, and answered all my questions.
Midtown Chimney Sweeps is a great company and I couldn't be happier that I chose them! They have great employees that are great to work with. I recommend them to anyone!
Midtown Chimney Sweeps was great and reliable. The customer service was excellent and employees were helpful. I recommend this company to anyone looking to get the job done!
Midtown Chimney Sweeps was punctual and customer service friendly.When fixing the gas and chimney caps offered to fix our Christmas lights as well!Went far and beyond with fast and friendly customer service. Highly recommend.
Midtown is a great company that you can depend to do a good job and get your money's worth. The customer service was also great to work with and did an excellent job. I highly recommend Midtown to anyone!
Very happy with our clean. The gentleman that cleaned our chimney seemed very knowledgeable and was very friendly. I will use them from now on!
Excellent service by John. He called ahead and was able to come early despite my house being an hour away from Waterloo in Cedar Rapids. He explained his credentials and training and clearly described the process and what to expect. He left my house clean and tidy and was very courteous. I HIGHLY recommend their services so your house is safe and you have no nasty surprises.
Excellent work completed on my home and excellent customer service to go along with it. If you or anyone you know is in need of these services, I would highly recommend Midtown for the job. This was not a project that I wanted to tackle myself and I'm glad I found this company. Leave the work to the skilled professionals at Midtown -- you will be happy that you did!
I just moved to a house with a chimney that needed a lot of cleaning. I called Midtown Chimney Sweeps and they were very kind, informative and accommodating. They had excellent customer service and work. They are very easy to work with and do an excellent job. I highly recommend them to anyone.
I needed a chimney sweep and my dryer needed to be re-vented. They were on time, called before they came and were very professional in every aspect. Thoroughly explained the needed replacement parts but were not pushy at all which is important to me as a customer. Also were very friendly, fun and also respectful of my home. I would recommend Midtown Chimney Sweeps to anyone in need of their service!
