No matter the method, you must start with the basics. Some things never change. Like our customer’s demand for common courtesy. At Midtown Chimney Sweeps, our founder has set the tone for customer service. Our chimney sweeps and dryer vent technicians are not only courteous, but also friendly, professional, and efficient. Read our reviews!
Customers are emailed their quotes while still on the phone with our scheduling staff. A confirmation notice email will be sent for any scheduled appointments – specifying exactly what services the customer ordered on the phone or web-scheduler.
Customers are often astonished at how professionally our technicians treated them after dealing with other companies. How do we manage to do this? With the revolutionary Midtown Chimney Sweeps methods. Rather than sooty vacuums and unprofessional technicians, we instead employ our HEPA centrifugal gravity dust extractor vacuum, and all our technicians wear professional uniforms and engage in best practices. All technicians are CCP-Certified and insured with general liability insurance and business automotive insurance, and many technicians also carry an additional chimney installation certification maintained by the National Fireplace Institute, or NFI.
We want to be your Sweep for Life. That is why we use our unique Chimney Sweep Methods. And that is why every technician wears a badge on his shoulder that says, Sweep for Life!
Many times when our technicians and local Midtown Chimney Sweep franchise owners go into a home, the customer is impressed, and then they ask a question. They ask, “Is this a franchise? Is it hard work? Who books all your jobs?” and a friendly conversation about the best chimney sweep franchise ensues. We tell our customers and those asking to learn more about the brand to watch us use our system. It is our methods. Really effective chimney sweep methods!
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