Scheduling Center
Who we are: What we Do
The Midtown Chimney Sweeps Scheduling Center staff answers phone calls, replies to emails, schedules appointments, provides information on our cleaning method, and maintains a customer database. Our franchise owners rest easy knowing that when customers call, the phone is being answered with professional and accurate information.
Not a another Chimney Sweep Software Vendor
Midtown is a fast selling franchise because chimney sweeps understand that hardly anyone out there selling software or leasing it understands the chimney business. Really. Midtown is not another chimney cleaning software company. We are the hands and feet of it, and the software comes along with us. Call us today to learn more about how to switch your chimney sweeping business over to run your business the Midtown Way. Save time. Learn how to automate your Chimney Business.
What are the Staff like?
Our Staff are so good that they often get included when customers write reviews on Google and our Unique Customer Survey.
The Midtown Chimney Sweeps Scheduling Center staff are educated on different chimney sweeping methods, chimney types, vacuums, and competitors. We use local phone numbers as well as a nation-wide phone number for customers to reach your local small business. Caring for the customer’s needs is paramount if your business is going to succeed. And that is what we strive to do for you!
They are trained in these areas so that they can answer customer questions confidently and build up customer’s confidence in Midtown Chimney Sweeps rather than losing a job to a competitor’s chimney sweep business. That means rather than having to worry about answering phones, you can focus on your customers’ needs.
Why Use a Scheduling Center for Small Business?
A scheduling center is the single greatest achievement of the brand, pressing your local small business above and beyond the competitors. It removes much of the stress from your family life. It allows clients to book on your custom schedule when you are working. No more voicemail problems and lost-in-shuffle customers. We handle these items in the most professional way. That way you can handle the customer interaction and upsell quality products in the most professional way. Now you have people. People you can rely on in a modern scheduling center you can trust.
What our Founder Wanted
Our founder has specially designed our Midtown Chimney Sweeps Franchising system around the scheduling center concept, an idea that he believes is most important in a customer’s decision making process when choosing which sweep to hire. This is most critical when a small chimney sweep business is in it’s peak busy season, and the phone is being handled with excellence. That is when the small operator is most thankful for an expert staff. Instead of losing work, the trained office staff will find a way to add the customer to the already full calendar saving you money and growing your top-line revenue even while you are out sweeping or managing your business.
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