Terms and Conditions for Midtown Membership Subscription 

Effective Date: April 15, 2025

By subscribing to the Midtown Membership Plan for chimney sweep services provided by Midtown Chimney Sweeps, you agree to be bound by the following Terms and Conditions. Please read these Terms carefully before subscribing.

1. Membership Description

The Membership provides subscribers with chimney sweep and related home services, including but not limited to chimney sweeps, inspection, dryer vent cleaning and repair discounts, as specified in the Membership plan. Services are subject to availability and may vary based on location and service demand.

2. Subscription Term and Renewal

  • Term: The Membership is a yearly subscription commencing on the date of purchase and continuing for one (1) year unless terminated earlier in accordance with these our cancellation policy.

3. Fees and Payment

  • Membership Fee: The annual Membership fee is detailed in the plan contract, payable monthly by invoice.

  • Payment Method: You authorize us to charge the Membership fee to your provided payment method. You must provide a valid payment method and keep it updated.

  • Non-Payment: Failure to pay the Membership fee may result in suspension or termination of your Membership and services.

  • No Refunds: Membership fees are non-refundable except as required by applicable law or as expressly stated in the cancellation policy.

4. Services and Scheduling

  • Included Services: The Membership includes a chimney inspection and sweep as well as any additional services listed in the initial contract. Additional services may be available at an extra cost.

  • Scheduling: Services are scheduled based on availability. You must book appointments in advance through our office by calling 844-793-3766. We will make reasonable efforts to accommodate your preferred dates and times.

  • Access: You must provide safe and reasonable access to your property for us to perform the services. Failure to provide access may result in rescheduling or forfeiture of the service without refund.

  • Service Limitations: Services are subject to limitations based on the condition of your chimney or property. We reserve the right to refuse service if safety or technical issues arise, and we will notify you promptly.

5. Member Responsibilities

  • You agree to:

    • Provide accurate and complete information during registration and scheduling.

    • Maintain a safe environment for our technicians, including securing pets and clearing access areas.

    • Notify us of any issues with your chimney or property that may affect service delivery.

6. Termination

  • By You: You may terminate your Membership at any time, but no refunds will be issued for the remaining term unless detailed in the cancellation policy.

  • By Us: We may terminate or suspend your Membership immediately if you:

    • Fail to make payment when due.

    • Violate these Terms.

  • Upon termination, you will remain liable for any outstanding fees.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability for any claim arising from the Membership or services is limited to the amount paid for the current Membership term.

  • We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of use, profits, or property damage, arising from the Membership or services.

  • We do not guarantee that services will create safety, as use of heating appliances is outside of our control. We do not guarantee safety or proper of installation of hidden construction defects which may result in a chimney fires or structural damage. You are responsible for maintaining your property in accordance with local regulations.

By subscribing to the Membership, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

 

Cancellation Policy

 

1. Cancellation Request

  • Members may cancel their membership at any time by submitting a written request via email to scheduling@midtownsweeps.com or through the account management portal.

  • Cancellation requests must be received at least 7 days prior to the next billing cycle (first day of the next month) to avoid charges for the upcoming month.

2. Processing Time

  • Cancellations will be processed within 5 business days of receiving the request.

  • Members will receive a confirmation email once the cancellation is complete.

3. Refunds

  • Any prepaid membership fees for future services will be refunded on a pro-rata basis within the first six months of the plan if no services have yet been performed. If services have been performed the remaining balance will be due at time of cancellation.

  • No credit card refunds will be issued for the membership plan after six months, rather the remaining balance is converted to a service credit on your account, redeemable at any time. Service credits never expire and are tracked by the home office for easy redemption. Example, you move to a new home, or wish to gift it to another person. You are entitled to that level of service for which you have paid.