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Privacy Policy

Overview

This Privacy Policy explains how Midtown Chimney Services® Franchising, LLC (“Midtown,” “we,” “us,” or “our”) collects, uses, and shares information when you visit www.midtownsweeps.com (the “Site”), call or email our scheduling center, chat with us, or request service, a quote, employment, or franchise information through the Site. By using the Site, you agree to the practices described in this policy and in our Terms & Conditions.

How Our Franchise System Works

Midtown Chimney Services services are performed by independently owned and operated franchisees, each licensed to use the Midtown Chimney Services name and trademarks. Midtown Chimney Services Franchising, LLC operates this Site and our central scheduling center. When you request a quote, book an appointment, or otherwise ask for service, we share your information with the franchisee serving your area so it can contact you and perform the work. Each franchisee is a separate business and is responsible for its own handling of the information it receives.

Information We Collect

Information You Provide

  • Contact and service details — name, email address, phone number, service address, ZIP code, and details about your chimney, fireplace, stove, dryer vent, or project.
  • Photos and files — images you upload through our virtual quote form (for example, photos of the interior installation area or the exterior of your home), and any other attachments you send us.
  • Communications — the content of emails, live chat conversations, and phone calls with our scheduling center.
  • Job applications — contact details, mailing address, resume, and any other information you provide when applying for a position.
  • Franchise inquiries — contact details and background information you submit when requesting information about franchise opportunities.
  • Membership and billing information — information needed to set up and bill a Midtown Membership or pay for services. Payment card data is processed by third-party payment processors and is not stored on this Site. [CONFIRM: payment processor and whether any card data is handled by the scheduling center or franchisees]

Information Collected Automatically

When you visit the Site, we and our service providers automatically collect certain information, including your IP address, browser and device type, operating system, referring URL, pages viewed, time spent on pages, approximate location derived from your IP address, and how you interact with the Site. This information is collected using cookies, pixels, tags, and similar technologies, described below.

Photos Taken During Service

As described in our service terms, technicians may take before-and-after photos or videos of the work performed at your property. These may be used in Midtown and franchisee marketing materials, including on this Site. We do not intentionally include identifying information such as house numbers or people in published images. [CONFIRM with client]

How We Use Your Information

  • To respond to inquiries, provide quotes, and schedule appointments.
  • To route your request to, and coordinate with, the franchisee serving your area.
  • To administer memberships, send appointment reminders, and follow up on completed service.
  • To evaluate job applications and franchise inquiries.
  • To measure and improve the Site, our advertising, and our customer service, including attributing calls and form submissions to the ads or pages that generated them.
  • To send marketing communications, which you can opt out of at any time.
  • To protect the security of the Site, prevent fraud and spam, and comply with legal obligations.

Phone Calls and Live Chat

Calls to our scheduling center may be monitored and recorded for quality assurance, training, and scheduling accuracy. We may also use call-tracking technology that assigns a unique phone number to show which website visit or advertisement led to your call. By calling us, you consent to this monitoring and recording. If you do not wish to be recorded, please tell the representative or contact us by email instead.

Live chat on the Site is provided by a third-party chat service. Chat transcripts, along with the page you were viewing and basic device information, are stored by that provider and made available to us.

Cookies, Analytics, and Advertising

We use cookies and similar technologies to operate the Site, understand how visitors use it, and measure and personalize advertising. Depending on the Site’s configuration at any given time, any combination of the following tools may be active:

Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how parts of the Site function. You can also opt out of interest-based advertising from many participating companies through the Digital Advertising Alliance and the Network Advertising Initiative.

WordPress Features

Comments

If you leave a comment on the Site, we collect the data shown in the comment form, along with your IP address and browser user agent string, to help with spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available here. Once your comment is approved, your profile picture is visible to the public alongside it. Comments and their metadata are retained [CONFIRM: indefinitely, or a defined period] so that follow-up comments can be recognized and approved automatically.

Media

Images uploaded to the Site are processed to remove embedded location data (EXIF GPS) where technically possible. Visitors to the Site can download and extract any location data that remains in published images.

Embedded Content

Pages on the Site may include embedded content from other websites, such as videos, maps, or review widgets. Embedded content behaves exactly as if you had visited the other website. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

WordPress Cookies

If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience; these last for one year. If you log in to the Site, WordPress sets cookies to save your login information and screen display choices. Login cookies last two days, and screen options cookies last one year. If you select “Remember Me,” your login persists for two weeks. Logging out removes the login cookies.

How We Share Information

We do not sell your personal information for money. We share information only as described below:

  • Franchisees — with the independently owned franchisee serving your area, to quote, schedule, and perform services.
  • Service providers — with companies that host the Site, provide chat, call tracking, scheduling, CRM, email, payment processing, analytics, and advertising services on our behalf.
  • Advertising partners — through the cookies and pixels described above, which may be used to show you Midtown ads on other websites and platforms.
  • Legal and safety — when required by law, subpoena, or legal process, or when needed to protect the rights, property, or safety of Midtown, our franchisees, customers, or others.
  • Business transfers — in connection with a merger, acquisition, sale of assets, or transfer of a franchise territory.

Your Choices and Privacy Rights

  • Marketing emails — use the unsubscribe link in any marketing email, or contact us.
  • Cookies and ads — use your browser settings and the opt-out tools linked above.
  • Access, correction, and deletion — you may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below.

Depending on where you live, you may have additional rights under state privacy laws, such as the right to opt out of targeted advertising or to appeal a decision we make about your request. We will respond to verifiable requests as required by applicable law. Requests that relate to services performed by a franchisee may be forwarded to that franchisee.

Data Retention

We keep personal information for as long as needed to provide services, administer memberships, maintain service records, meet legal, tax, and accounting obligations, and resolve disputes. Job application materials are retained for [CONFIRM: retention period] after a position is filled unless you ask us to delete them sooner.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No website, internet transmission, or storage system is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Websites

The Site links to third-party websites and social media platforms, including Facebook, Instagram, X (Twitter), LinkedIn, Pinterest, and YouTube, as well as franchisee and partner sites. We are not responsible for their privacy practices. Please review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and the date below will be revised.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

Midtown Chimney Services® Franchising, LLC
Phone: (844) 793-3766
Email: [email protected]
Mail: [CONFIRM: headquarters mailing address]
Or reach us through our contact page.

This Privacy Policy was last updated on October 14, 2026.

Three men wearing caps and dark work shirts stand together outdoors with mountains, trees, and a winding road in the background.

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Midtown Chimney Services is rated 4.9/5.0

Call Us at -(844)-793-3766