Our trained and monitored staff answer phone calls, read your inquiry emails, schedule and reschedule appointments, provide information on our servicing methods, and maintain an accurate customer database.
Calls are answered on Mondays to Fridays from 8am-7pm and on Saturdays from 8am-5pm; this applies for all time zones. (We’re closed on Sundays.) That availability allows you to easily book, reschedule, or cancel appointments. Our proprietary Customer Relationship Management (CRM) system generates an automated email confirming the date and time of your appointment. That email also includes preparation steps that you can take to ensure a quality chimney sweeping experience in your home.
Our online chimney sweep scheduling software center provides the level of quality home-service scheduling that Americans have come to expect. This thorough system achieves fantastic results that can turn first-time customers into lifetime ones. Our operators are courteous, friendly, and always ready to take your call. If you call during a busy season, someone will always get back to you as soon as possible. Our call center staff and franchise owners desire to provide you with on-time and efficient services. We want to be your sweep for life!
GOT QUESTIONS? ASK THE EXPERTS.