Our trained and monitored staff answer phone calls, read your incoming customer inquiry emails, schedule appointments, and reschedule appointments, provide information on our cleaning method, and maintain an accurate customer database.
Calls are answered from 8am to 7pm M-F and Sat 8am-5pm (true in all time zones), and closed on Sundays. This allows the consumer to easily book jobs, reschedule jobs, or cancel. The proprietary Customer Relationship Management (CRM) system that we use sends an automated email confirming the date and time of your appointment, along with necessary preparation steps that you can take to ensure a quality chimney sweeping experience in your home.
Online Scheduling Software
Our online chimney sweep scheduling software center provides the level of quality home-service scheduling that American’s have come to expect. This thorough system gets fantastic results that can turn one-time customers into lifetime customers. Our operators are courteous and friendly, and always ready to take your call. If you call during a busy season someone will always get back to you as soon as possible. It is the desire of our call center staff and our franchise owners to provide you with on-time, fast, and efficient chimney sweeping and fireplace service. We want to be your sweep for life!